Privacy Policy — 111vat

111vat collects personal data through several channels in the course of providing its online casino and sports betting services to players in Bangladesh. The categories of data we collect include the following:

Account Registration Data: When you create a player account on 111vat, we collect your full legal name, date of birth, residential address (including city and district within Bangladesh), a valid mobile number linked to your bKash, Nagad, Rocket, or Upay account, and a username and password of your choosing. This data is necessary to establish your identity, prevent duplicate accounts, and comply with our Know Your Customer (KYC) obligations.

Identity Verification Documents: As part of our KYC programme, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address in the form of a utility bill or bank statement dated within the last three months. These documents are used solely for identity and age verification purposes.

Financial Transaction Data: We record details of all financial transactions conducted through your 111vat account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., your registered bKash or Nagad mobile number), transaction reference numbers, and timestamps. This data is necessary for processing payments, resolving disputes, and meeting our anti-money laundering obligations.

Gaming Activity Data: We collect records of your betting and gaming activity on the platform, including the games played, bet amounts, outcomes, session durations, and wagering histories. This data is used to operate the platform, settle bets, apply bonus terms, monitor for responsible gaming concerns, and detect fraudulent patterns.

Technical and Device Data: When you access 111vat, our systems automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and the pages you visit on our platform. We use this data for security monitoring, fraud prevention, platform optimisation, and analytics.

Communications Data: If you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and the date and time of contact. This data is used to resolve your queries and to improve our support services.

Marketing Preferences: Where you have opted in to receive promotional communications from 111vat, we record your consent and your stated preferences regarding the types of promotions you wish to receive (e.g., cricket betting offers, casino bonuses, BPL season promotions).

111vat processes your personal data for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are set out below:

Delivering Platform Services: The most fundamental use of your data is to operate the 111vat platform and provide the services you have requested. This includes maintaining your player account, processing bets, settling game outcomes, calculating bonus eligibility, and managing your account balance.

Identity and Age Verification: We are obligated to verify that all players are at least 18 years of age and that the identity information provided during registration is accurate. Your registration data and any identity documents you submit are used for this purpose. 111vat operates a strict 18+ policy and uses personal data to enforce it rigorously.

Payment Processing: Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. We verify that payment accounts are registered in your own name to prevent the use of third-party accounts and to comply with anti-money laundering regulations.

Fraud Prevention and Security: 111vat uses technical data (including IP addresses and device fingerprints), transaction patterns, and gaming behaviour data to detect and prevent fraud, money laundering, bonus abuse, collusion, and other prohibited activities. Where suspicious activity is identified, we may suspend account access pending investigation.

Responsible Gaming: We monitor gaming activity data to identify players who may be displaying signs of problem gambling — such as rapidly increasing bet sizes, unusually long session durations, or patterns consistent with chasing losses. Where such patterns are identified, we may reach out to the player with information about our responsible gaming tools or temporarily restrict account activity.

Customer Support: Communication records are used to resolve player queries, investigate complaints, and improve the quality of our support services. Support interactions may be reviewed internally for training and quality assurance purposes.

Legal and Regulatory Compliance: Certain data processing activities are required by law. For example, we are required to maintain records of financial transactions for anti-money laundering compliance purposes, and we may be required to disclose data to law enforcement or regulatory authorities in response to a lawful request.

Marketing Communications (where consented): Where you have given explicit consent, we may use your contact details and preference data to send you promotional communications about 111vat offers, seasonal promotions (such as BPL cricket specials or Eid bonus packages), and platform updates. You may withdraw your consent at any time by contacting support.

111vat does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. We share personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose.

Game Technology Providers: To deliver casino games on the 111vat platform, we work with game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical and session data (such as player session identifiers and bet amounts) as part of delivering their games. All game providers are bound by data processing agreements that prohibit them from using player data for any purpose beyond operating the game services.

Payment Service Partners: To process deposits and withdrawals, we work with mobile financial service providers including bKash, Nagad, Rocket, and Upay. Transaction data is shared with these providers only to the extent required to complete the payment. 111vat does not share personal profile or gaming activity data with payment providers.

Identity Verification Services: We may use third-party identity verification services to assist with KYC checks, including document authenticity verification. These services process identity document data under strict confidentiality agreements.

Fraud Prevention and Security Services: We may share technical data (such as IP addresses and device identifiers) with specialist fraud detection and cybersecurity partners to protect the platform and our players from malicious activity.

Legal and Regulatory Authorities: 111vat may be required by law to disclose personal data to government bodies, law enforcement agencies, or regulatory authorities. We will comply with such requests where we are legally obligated to do so. Where permitted by law, we will attempt to notify affected players of such disclosures.

Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of 111vat's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

111vat uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how our services are used. This section explains what cookies we use and why.

What Are Cookies? Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your preferences and activity.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account security, and enable core features such as game loading and payment processing. These cookies cannot be disabled without impairing the functionality of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language settings and display options — to personalise your experience on 111vat.
• Analytical Cookies: We use analytical cookies (including internal analytics tools) to understand how players navigate the platform, which pages are most visited, and where technical issues may arise. This data is used in aggregate form to improve the platform and does not identify individual players.
• Security Cookies: These cookies assist in fraud detection and help us identify unusual login patterns or suspicious activity associated with your account.

Managing Cookies: You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the 111vat platform and may prevent you from accessing certain features, including your player account. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance.

Session and Persistent Cookies: Some cookies on 111vat are session cookies, which are deleted automatically when you close your browser. Others are persistent cookies, which remain on your device for a defined period (typically between 30 days and 12 months) to remember your preferences across visits.

111vat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the main categories of data we hold:

Following the expiry of the applicable retention period, 111vat will securely delete or anonymise your personal data so that it can no longer be linked back to you. Where data must be retained for legal compliance purposes, it will be stored securely and access will be restricted to personnel with a legitimate need.

If you close your account voluntarily or your account is closed by 111vat, your personal data will be retained in accordance with the periods set out above. The closure of your account does not result in the immediate deletion of all associated data where a legal retention obligation exists.

111vat takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security programme includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the 111vat platform is encrypted using SSL/TLS protocols. This prevents interception of your data during transmission.
• Secure Data Storage: Personal data held by 111vat is stored on secure servers with access controls that restrict data access to authorised personnel only. Storage systems are protected by firewalls, intrusion detection systems, and regular security patching.
• Access Control: Access to personal data within 111vat's systems is governed by a role-based access control policy. Employees and contractors are granted access to personal data only to the extent required to perform their specific job functions.
• Password Security: Player account passwords are stored using industry-standard cryptographic hashing. 111vat employees cannot view your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Fraud Monitoring: 111vat operates continuous monitoring systems that detect unusual account activity, abnormal login patterns, and suspicious transaction behaviour. Flagged activity triggers an automated security review.
• Staff Training: All staff with access to personal data receive regular training on data protection obligations and information security best practices.

Your Role in Security: While 111vat implements robust technical safeguards, the security of your account also depends on your own actions. You should choose a strong, unique password for your 111vat account, never share your login credentials with anyone, and notify our support team immediately if you suspect that your account has been compromised.

Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 111vat will take immediate steps to contain the breach, assess its impact, and notify affected individuals as required. We will provide clear, plain-English guidance on the steps you should take to protect yourself following any such incident.

As a player on 111vat, you hold a number of rights in relation to the personal data we hold about you. 111vat is committed to facilitating the exercise of these rights promptly and without placing unnecessary obstacles in your way. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data that 111vat holds about you. We will respond to access requests within a reasonable timeframe and provide the information in a clear, structured format.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as updating your contact mobile number), you can contact our support team directly.
• Right to Erasure: In certain circumstances, you have the right to request that 111vat delete the personal data it holds about you. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis for processing exists), or where the data has been processed unlawfully. Please note that this right is subject to overriding legal obligations — for example, we are required to retain financial transaction records for a defined period regardless of erasure requests.
• Right to Restriction of Processing: You may request that 111vat restrict the processing of your personal data in certain circumstances, for example while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where 111vat processes your personal data on the basis of consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for responsible gaming monitoring purposes.

To exercise any of these rights, please contact the 111vat data team by sending a written request to [email protected]. Please include your registered username and a clear description of the right you wish to exercise. We will acknowledge your request within five business days and aim to respond in full within 30 days. In complex cases, a further 30-day extension may be required, in which case we will notify you of the delay and the reasons for it.

Changes to This Privacy Policy: 111vat reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered contact details. We encourage you to review this page periodically to stay informed about how we protect your data.

Effective Date: The current version of this Privacy Policy is effective from January 2026. It supersedes all previous versions of the 111vat Privacy Policy.

Children's Privacy: The 111vat platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a player account has been operated by a person under 18, we will immediately suspend that account, delete any personal data collected in connection with it (except where retention is required by law), and return any deposits made.

Links to Third-Party Services: The 111vat platform integrates with third-party game providers and payment services. This Privacy Policy applies only to data collected by 111vat itself. Third-party service providers operate under their own privacy policies, which govern the data they collect in connection with their own services.

Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 111vat holds about you, please contact our support team. The best way to reach us is via the live chat feature available on the platform, or by writing to us at: [email protected]. We aim to respond to all privacy-related enquiries within five business days.

If you are not satisfied with the response you receive from 111vat, you may have the right to escalate your complaint to a relevant data protection authority or consumer protection body in your jurisdiction.