Responsible Gaming
at 111vat

At 111vat, we believe that gambling is a legitimate form of entertainment that can be enjoyed responsibly by adults who choose to participate. However, we are acutely aware that for a small proportion of players, gambling can become a problem that affects their financial wellbeing, relationships, and mental health. Our responsible gaming programme exists to support all players — not just those in difficulty — in maintaining a healthy, balanced relationship with gambling.

We have built our responsible gaming framework around four guiding principles: prevention, awareness, control, and support. Prevention means stopping problem gambling before it starts through strict age verification and proactive player monitoring. Awareness means equipping every player with the information they need to recognise when gambling is no longer enjoyable. Control means giving players practical tools to manage their own gaming behaviour. And support means ensuring that anyone who needs help can access it quickly and without barriers.

111vat is designed specifically for the Bangladesh market, and we recognise the unique social and cultural context of our players. We are committed to operating our platform in a way that is responsible, transparent, and in the long-term interests of the players we serve — whether they are in Dhaka placing a BPL cricket bet or in Chittagong enjoying a live casino session.

111vat operates a strict 18+ age policy. Real-money gambling is strictly for adults aged 18 and above. This policy is enforced at every stage of the player journey — from initial registration through to ongoing account management.

At Registration: All players are required to provide their date of birth during account registration. Players who declare an age below 18 are immediately prevented from completing registration. Players who provide a false date of birth in order to circumvent this restriction are in breach of our Terms and Conditions and will have their accounts permanently closed and any remaining balance returned.

During KYC Verification: As part of our Know Your Customer (KYC) process, we may request a copy of a government-issued identity document such as a National Identity Card (NID) or passport to confirm the player's age. Accounts that cannot provide satisfactory age verification documentation will be suspended pending investigation.

Ongoing Monitoring: 111vat monitors accounts for indicators that suggest a player may be under 18. If we have reasonable grounds to suspect that an account is being operated by a minor, we will immediately suspend access and initiate a formal verification review.

If you suspect that a person under the age of 18 is accessing the 111vat platform, please contact our support team immediately at [email protected]. We take all such reports seriously and act on them without delay.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs may indicate that gambling has moved from a recreational activity to a problematic one. If several of these statements feel familiar, we strongly encourage you to use our responsible gaming tools or to seek external support.

• You spend more time or money gambling than you originally intended.
• You find yourself thinking about gambling frequently when you are not playing.
• You gamble to escape stress, boredom, anxiety, or difficult emotions.
• You chase losses by placing larger or more frequent bets to recover money you have lost.
• You have borrowed money, sold possessions, or used savings to fund gambling activity.
• You feel irritable, restless, or anxious when you try to cut down or stop gambling.
• You have concealed the extent of your gambling from family members or close friends.
• Gambling has caused problems in your work life, relationships, or financial situation.
• You have tried to stop or reduce gambling before but found it difficult to do so.
• You feel guilt or shame after gambling sessions, even when you have won.

Experiencing one or two of the above does not necessarily mean you have a gambling problem, but if several of these points resonate, it is worth speaking to someone. Our support team is available 24 hours a day, seven days a week, to have a confidential conversation and to help you access the right tools.

111vat provides a comprehensive suite of responsible gaming tools that players can activate or adjust at any time through their account settings. These tools are designed to give you meaningful control over your gambling activity without requiring you to contact support first — although our team is always available to assist if you prefer to speak with someone.

Self-exclusion is a formal arrangement that prevents you from accessing your 111vat account for a defined period. It is intended for players who feel that gambling is negatively impacting their life and who want a firm, enforced break from all gambling activity on the platform.

How to Apply for Self-Exclusion: To activate self-exclusion, contact our support team via live chat or by emailing [email protected]. Clearly state that you wish to self-exclude and specify your preferred exclusion period. Our team will process your request promptly — typically within one hour during business hours, and within four hours outside of those times.

Available Exclusion Periods:

• Six months — recommended for players seeking a medium-term break to reassess their relationship with gambling.
• One year — recommended for players experiencing more persistent difficulties.
• Three years — for players requiring a sustained long-term break.
• Permanent exclusion — for players who wish to close their account indefinitely. This option is irreversible.

What Happens During Self-Exclusion: Once self-exclusion is active, you will be immediately logged out of your account and prevented from logging back in. Your account will be suspended, preventing any deposits, withdrawals, or wagering activity. Any pending withdrawals of funds you are owed will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within the standard processing timeframe. You will be removed from all marketing communications for the duration of your exclusion.

Cooling-Off Period: Self-exclusion periods cannot be reversed or shortened once activated. This is intentional — it is designed to provide you with a genuine, enforced break rather than a temporary restriction that can be lifted in a moment of impulse. If you attempt to contact support to have a self-exclusion reversed early, our team will not be able to assist with this request.

If you believe that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out for support. The following types of resources are available to players seeking help with gambling-related concerns:

Counselling and Mental Health Support: Trained counsellors and mental health professionals can provide confidential, non-judgemental support to individuals experiencing gambling-related distress. In Bangladesh, mental health services are increasingly available through both public hospitals and private clinics in major cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna.

Self-Help Programmes: A range of self-help materials, including workbooks, guided programmes, and online resources, are available to help individuals understand and change problematic gambling behaviours. These can be a useful first step for players who are not yet ready to speak to a professional.

Family and Social Support: Sharing concerns with trusted family members or friends can be an important step toward addressing a gambling problem. Family members who are concerned about a loved one's gambling can also seek guidance from counselling services on how to offer constructive support.

Financial Counselling: If gambling has created financial difficulties, speaking to a financial counsellor can help you understand your options and create a plan for managing debt and rebuilding financial stability. Services of this kind are available through a number of banks and non-governmental organisations operating in Bangladesh.

111vat's support team can point you toward appropriate resources in your area. Contact us at any time via live chat or at [email protected] and we will do our best to connect you with the right support.

111vat has zero tolerance for underage gambling. We take our responsibility to prevent access by minors extremely seriously and have implemented multiple layers of protection to enforce this commitment.

For Parents and Guardians: If you share a device with children or young people, we strongly recommend taking precautions to prevent them from accessing online gambling platforms, including 111vat. Practical steps include:

• Using device-level parental control software to block access to gambling websites.
• Ensuring that your 111vat account is protected by a strong, unique password that is not shared with or accessible to minors in your household.
• Logging out of your 111vat account when you are not actively using it, particularly on shared or family devices.
• Enabling screen time controls or app restrictions on mobile devices used by children.
• Having open, age-appropriate conversations with young people about the risks associated with gambling.

Parental Control Software: A number of third-party parental control applications are available for Android and iOS devices, as well as for desktop computers, that can be configured to block access to gambling and betting websites. These tools provide an additional layer of protection on top of 111vat's own age verification measures.

Reporting Underage Access: If you suspect that a minor is accessing the 111vat platform — whether through a family account or by creating their own account with false information — please report this to us immediately at [email protected]. We will investigate all such reports as a matter of urgent priority.